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Booking & Cancelling Appointments

How to Book Appointments

Access the online appointment system

All appointments can be booked by telephoning the practice or calling into Reception in person.

Pre-bookable appointments can be booked on-line using the Patient Access website or mobile phone app.

Text Reminders

We have a facility to remind you about appointments you have booked with us by sending a text message to your mobile phone.  To benefit from this facility please ensure your mobile telephone number is up to date.  If you do not wish to receive text reminders please inform the reception staff.

Cancelling Appointments

If you are unable to attend your appointment please cancel as soon as possible so we can offer your time to another patient.  You can cancel your appointment by replying to your text reminder, by phone, in person or on-line.

Arriving Late

If you are more than 10 minutes late for an appointment you may be requested to re-book for an alternative date/time. 

Occasionally the doctor may be called away on an emergency visit during surgery. This will obviously cause delays and we ask you to be patient with us.

Missed Appointments

The majority of patients who cannot attend an appointment inform us with plenty of notice so we can utilise the appointment for another patient.  For patients who do not inform us that they cannot attend an appointment the following policy will apply:

  • If you fail to attend an appointment without informing us we will write to you asking if there are any specific problems preventing you from letting us know
  • If you repeatedly fail to attend appointments you may be removed from the practice list and have to find an alternative GP practice

Please help Lancaster Medical Practice make the best use of its appointments for all of its patients.

Chaperones

The practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed.  The safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.

Wherever possible we ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way.

Where this is not possible we will endeavour to provide a formal chaperone at the time of the request, however, occasionally it may be necessary to re- schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain Consultations in accordance with the practice chaperone policy. 

 
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