Reception / Supervising / Audit and Secretarial staff The receptionist is always a good place to start when you want some help. Not only do they know all about what’s available at the Practice, they often have a great deal of knowledge about health services in the area.
The main role of the receptionist staff is to help patients find their way quickly and simply to the help that they need. If it as an appointment that’s needed they will ask you some questions to make sure you see the most suitable medical person for that problem. Although they go under the general name of “receptionist” they also have other responsibilities such as the scanning and filing of letters from hospitals, inputting data onto the computer, repeat prescriptions, audit, answering queries, giving out results and ensuring each consultation room has everything it needs.